Shipping policy

🐾 Shipping Policy

Golden Floof Shipping Policy

We’re a print-on-demand store which means each item is made just for you (and inspired by your love of golden retrievers) when you place an order.

Order Processing Time

Because all items are made-to-order:

  • Orders typically take 2–7 business days to be printed and prepared for shipment.

  • Processing times may be slightly longer during peak seasons or holidays.

You’ll receive a shipping confirmation email with tracking details once your order has shipped.

Shipping Rates & Free Shipping

We currently offer:

  • Free standard shipping on orders over $50 (before taxes and discounts) within the United States.

  • Orders under this threshold may incur a shipping fee, calculated and displayed at checkout.

International shipping options and rates, if available, will be shown at checkout.

Delivery Times

Estimated delivery times after production:

  • United States: Typically 3–8 business days

  • International (if available): Delivery times vary by location and carrier

These are estimates and not guaranteed delivery dates. Carriers may experience delays beyond our control (weather, customs, etc.).

Tracking Your Order

Once your order has shipped, you’ll receive a tracking link via email. You can use this to follow your Golden Floof goodies as they make their way to you.

If you have questions about your shipment, please respond to the Golden Floof Customer Service email addressed from customer@trackorder.site and include your order number.

Incorrect Address

Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible by replying to the Golden Floof Customer Service email from customer@trackorder.site.

If an order is returned due to an incorrect or incomplete address, reshipment costs may be the customer's responsibility.

Lost or Stolen Packages

If tracking shows your package as delivered but you haven’t received it:

  1. Check with household members and neighbors.

  2. Verify the shipping address on your order.

  3. Wait 1–2 business days in case of carrier scans and delays.

If you still can’t locate your package, respond to the Golden Floof Customer Service email customer@trackorder.site, and we’ll do our best to help investigate with the carrier.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery by replying to the Golden Floof Customer Service email, customer@trackorder.site with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We’ll work with our printers to repair, replace, or refund as appropriate according to our Return Policy.

Customs, Duties & Taxes (International Orders)

For international orders (if available), customs fees, duties, and taxes may be charged by your country’s customs office. These fees are the responsibility of the customer.